Privacy Policy

Last updated: April 30, 2026

Decube Pte. Ltd. ("Decube", "we", "us", or "our") operates the website at decube.org and the Decube data context platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or use our services.

We comply with the Singapore Personal Data Protection Act 2012 ("PDPA") and, where applicable to individuals in the European Economic Area and United Kingdom, the General Data Protection Regulation ("GDPR") and UK GDPR.

1. Who We Are

Decube Pte. Ltd.
1 Raffles Place, #20-61 One Raffles Place
Singapore 048616
Email: [email protected]

2. Personal Data We Collect

We collect personal data that you provide directly to us and data collected automatically when you interact with our website or platform.

Data you provide directly:

  • Name and email address when you submit a contact or trial request form
  • Company name, job title, and phone number when you request a product demo
  • Billing information when you subscribe to a paid plan
  • Communications you send to us by email or through support channels

Data collected automatically:

  • IP address and approximate geographic location
  • Browser type, operating system, and device information
  • Pages visited, time spent on pages, and navigation paths
  • Referring URLs and search terms used to find our site
  • Cookie identifiers (see our Cookie Policy for details)

Data collected through the Decube platform:

When you connect data sources to the Decube platform, we process metadata about those sources — including schema information, table names, and pipeline configurations — to deliver our services. We do not access the content of your data tables unless you explicitly share them with us for support purposes.

3. How We Use Your Personal Data

We use the personal data we collect for the following purposes:

  • To provide, operate, and improve the Decube platform and website
  • To respond to your enquiries and provide customer support
  • To send you product updates, security notices, and administrative messages
  • To send you marketing communications about Decube products and features, where you have consented or where we have a legitimate interest
  • To process payments and manage your account
  • To comply with legal obligations and enforce our terms
  • To detect, investigate, and prevent fraudulent or harmful activity
  • To analyze how visitors use our website and improve our content

4. Legal Basis for Processing (GDPR)

For individuals in the EEA or UK, we process your personal data on the following legal bases:

  • Contract performance: processing necessary to deliver the Decube platform services you have subscribed to
  • Legitimate interests: operating and improving our business, preventing fraud, and communicating with existing customers about relevant products
  • Consent: sending marketing communications to individuals who have opted in
  • Legal obligation: complying with applicable laws and regulations

5. Disclosure of Personal Data

We do not sell your personal data. We may share your personal data with:

  • Service providers: third-party companies that help us operate our platform and website, including cloud infrastructure providers, payment processors, and analytics tools. These providers are contractually required to protect your data and use it only for the purposes we specify.
  • Professional advisors: lawyers, accountants, and auditors in connection with our business operations
  • Regulatory authorities: where required by applicable law or to respond to valid legal requests
  • Business transfers: in connection with a merger, acquisition, or sale of assets, where personal data may be transferred as part of the transaction

6. International Data Transfers

Decube is headquartered in Singapore. We may transfer your personal data to countries outside Singapore, including countries in the EEA, the United States, and other regions where our service providers operate. When we transfer personal data internationally, we take steps to ensure appropriate safeguards are in place, including standard contractual clauses where required by applicable law.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. Account data is retained for the duration of your account and for a reasonable period after account closure. Contact and enquiry records are retained for up to three years. Billing records are retained as required by applicable accounting and tax regulations.

8. Your Rights

Depending on your location and the applicable law, you may have the following rights regarding your personal data:

  • Access: the right to request a copy of the personal data we hold about you
  • Correction: the right to request correction of inaccurate or incomplete data
  • Deletion: the right to request deletion of your personal data, subject to certain exceptions
  • Restriction: the right to request that we limit how we use your data in certain circumstances
  • Portability: the right to receive your personal data in a structured, machine-readable format (GDPR)
  • Objection: the right to object to processing based on legitimate interests (GDPR)
  • Withdraw consent: where processing is based on consent, you may withdraw consent at any time

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. For individuals in the EEA or UK, you also have the right to lodge a complaint with your local data protection authority.

9. Security

We implement technical and organizational measures designed to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include encryption of data in transit and at rest, access controls, regular security assessments, and staff training. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Children

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email. Continued use of our website or services after an update constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, contact us at:

Decube Pte. Ltd.
1 Raffles Place, #20-61 One Raffles Place
Singapore 048616
Email: [email protected]